AvtoMasterGo
uzruen

Privacy Policy

This policy explains what personal data the AvtoMasterGo app and website collect, why we collect it, who can see it, and how you can control or delete it. It describes what the app actually does today.

Last updated

At a glance

  • What we collectYour phone number and name, the cars, requests and listings you add, your location while you use the app (if you allow it), and records of your purchases.
  • Never soldWe do not sell, rent or trade personal data.
  • No ads, no trackersNo advertising, no advertising ID, no analytics or tracking SDKs.
  • Location only in useRead only while the app is open. Never in the background.
  • Delete anytimeIn the app in a few taps, or by email.

1Who we are#

AvtoMasterGo is a marketplace that connects car owners (“drivers”) with independent mechanics (“ustas”), workshops (“ustaxonas”) and auto-parts sellers (together, “providers”) in Uzbekistan. The AvtoMasterGo app for Android (package uz.avtomastergo) and iOS, and the website avtomastergo.uz, are operated by AvtoMasterGo (“we”, “us”). We are responsible for the personal data processed in the service.

For any question about this policy or your data, write to support@avtomastergo.uz.

2What this policy covers#

This policy applies to the AvtoMasterGo app for Android and iOS, to the website avtomastergo.uz including its public catalogue, and to the servers behind them. It covers everyone who uses them: guests who browse without an account, drivers and providers.

It does not cover third-party services that you open from the app, such as a payment page, a maps app, Telegram or WhatsApp. They are governed by their own privacy policies.

3Information we collect#

We collect only what the service needs. Most of it you give us yourself; some of it is created as you use the app. Each group is labelled with the category it falls under in the Google Play Data safety section.

Account and profile

Personal info: name, phone number, other info

  • Phone number (required). It is your login: each time you sign in we send a one-time 6-digit code to it by SMS.
  • First name (required for drivers), and optionally your last name, date of birth and gender. You can change or clear them at any time in the app.
  • Which roles your account holds (driver, usta, ustaxona) and the language you use the app in.
  • A driver’s profile photo stays on your phone. It is not uploaded to our servers.

Provider listings

Personal info; Photos and videos; Location

If you register as an usta, a workshop or a parts seller, we collect what you put in your listing:

  • the listing’s name and description, your portrait, photos of your work and, for workshops, a video;
  • services and prices, working hours, whether you are accepting requests, whether you work on site or travel to the client, and the number of masters;
  • region, district, address and a point on the map;
  • a contact phone number and Telegram and WhatsApp usernames;
  • for companies, the legal name and, optionally, the taxpayer identification number (STIR);
  • for parts sellers, your products with descriptions, compatible car models, photos and prices;
  • your answers to service requests and part requests, and your replies to reviews.

Listings are public once approved. See What other people can see.

Location

Location: approximate and precise

The app reads your location only while it is open and in use, and only after you allow it. It never accesses your location in the background. We use it:

  • to find providers near you. The app sends your current coordinates with search and map requests so that results can be sorted by distance and show how far away each provider is;
  • for the map’s “find me” button, and in a roadside-help request, which includes the point you are calling from so the master can find you;
  • for a provider’s listing location, which you set by moving the map or by using your current position;
  • for travelling ustas: while you are on shift, accepting requests and have the app open, the app keeps your listing’s map point at your current position, at most once a minute and only after you have moved about 150 metres. You can switch this off in the app at any time, and going off shift stops it.

To turn a typed address into a map point, or a map point into an address, the app sends the text or the point to a geocoding service (see Who we share information with).

Cars and the garage

Personal info: other info; Photos

  • make, model, year, engine and other technical details, number plate, colour, nickname, mileage and a photo; the VIN is optional;
  • the service logbook: work done, dates, mileage, cost, notes, who did the work, and photos; and service reminders;
  • documents you choose to store: a photo of your vehicle registration certificate, insurance policy, inspection certificate, driving licence or purchase papers, with its number and dates. Storing documents is entirely optional.

Your garage is private. A provider sees a car only when you attach it to a request you send them.

Requests, reviews and activity

App activity: in-app actions, other user-generated content; Photos

  • service requests you send: the description, the car you chose, the address or map point, your preferred time, photos, and the request’s status, including a provider’s comment or a reason for cancelling;
  • part requests: a description of the part, the car, your region and photos;
  • reviews: your rating, comment and photos, and providers’ replies;
  • favourites: the providers and parts you save;
  • contact reveals: whose contact details you opened and when, so that your plan’s daily limit can be applied;
  • the notifications shown to you in the app, and your notification settings;
  • the search terms and filters you use, which are sent to our servers to return results.

Purchases

Financial info: purchase history

  • the plan you bought, the account or listing it is for, its period and price, the payment method (Payme, Click, Uzum or the App Store), the payment status and transaction identifiers;
  • on iOS, the signed transaction record that Apple issues to confirm the purchase.

We never receive or store your bank card number, security code or expiry date. Card details are entered on the payment provider’s page or in Apple’s payment sheet and stay with them.

Technical information

Collected automatically

  • When the app or website connects to our servers, the servers receive your IP address, the type of device or browser, the app language and the time of the request, as with any internet service. We use these logs to run the service, keep it secure and investigate faults.
  • Sign-in tokens that keep you logged in (see How we protect information).
  • On your phone only, the app stores your settings, such as language and theme, and a cache of recently loaded content so that it opens quickly. This stays on the device.
  • The website does not use cookies or analytics.

4What we do not collect#

  • No advertising ID, and no advertising, analytics or crash-reporting SDKs. We do not track you across other apps or websites.
  • No access to your contacts, SMS, call log or microphone, and no files other than the photos you pick.
  • No location in the background.
  • No push-notification token in the current version of the app. Notifications are shown inside the app.
  • No bank card numbers.

5What other people can see#

AvtoMasterGo is a marketplace, so some information is meant to be seen.

Provider listings

Once a listing is approved and active, anyone can see it in the app and in the catalogue on our website, including people without an account: its name, portrait, photos and video, description, services and prices, working hours, address and map point, rating, reviews and number of views. For a travelling usta who is on shift, the map point is the usta’s current position, updated as described above.

The contact phone number, Telegram and WhatsApp are shown to signed-in users who choose to open them, within the daily limits of their plan.

Reviews

Reviews are public and are shown with the name in your profile. Providers can reply to them publicly.

Service requests

The provider you send a request to receives your name and phone number together with the request (the description, the car and its number plate, photos, the address or map point and your preferred time), so that they can contact you and do the job.

Part requests

Parts sellers see the description, the car, your region and photos, but not your name or phone number.

Private to you

Your garage, logbook, documents, favourites and purchases are not visible to other users.

6How we use information and why#

We use personal data to:

  • create and secure your account, and sign you in with SMS codes;
  • provide the service: search and the map, the garage and reminders, listings, requests, reviews, favourites and contact reveals;
  • show providers near you and how far away they are, if you allow location;
  • take payments, activate plans and keep the records the law requires;
  • review listings and reviews before and after they are published, and prevent fraud, spam and abuse;
  • answer your messages and requests about your data;
  • keep the service running, fix faults and improve it, using our own records (we do not use third-party analytics);
  • comply with the law and respond to lawful requests from authorities.

We do not use your information for advertising and do not build advertising profiles.

Legal basis

We process personal data with your consent, which you give when you sign up and accept this policy and when you grant a device permission. Where the law allows processing without separate consent, we rely on it being necessary to perform our agreement with you (to provide the service you asked for), to comply with a legal obligation, or to protect the rights and legitimate interests of users and of the service. You can withdraw your consent at any time (see Your rights); this does not affect processing that took place before.

7Device permissions#

The app asks for a permission only when you use a feature that needs it. Every permission is optional: if you decline, the rest of the app keeps working.

  • Location, while using the app: nearby search and distances, the map’s “find me” button, roadside help and a provider’s map point. Without it you can still search by region and place a pin by moving the map.
  • Camera: to photograph your car, a document, the problem you need fixed, your workshop or the parts you sell, only when you choose to take a photo.
  • Photos: to pick existing pictures for the same purposes. The app receives only the pictures you select.

You can change these permissions at any time in your phone’s settings. The app does not ask for the microphone, your contacts or background location.

8Who we share information with#

We do not sell, rent or trade personal data, and we do not share it with advertisers or data brokers. We share it only as follows.

With other users

As described in What other people can see: listings are public, a provider receives your name and phone number with a request you send them, and a provider’s contact details are shown to the user who opens them.

With service providers who help us run AvtoMasterGo

  • Hosting provider: runs our servers and stores our databases.
  • SMS delivery provider: receives your phone number and the one-time code in order to deliver it.
  • Payments on Android: the payment aggregator WLCM and the payment service you choose (Payme, Click or Uzum). You pay on their page; they receive the payment details you enter there, and we receive the result of the payment.
  • Payments on iOS: Apple, through In-App Purchase. Apple processes the payment under its own privacy policy and sends us a confirmation of the transaction.
  • Map: map images are loaded from OpenFreeMap, which, like any web server, receives your IP address and the area of the map being shown.
  • Address search: the Yandex Geocoder and, as a fallback, Photon by Komoot. They receive the text you type or the map point being looked up, along with your IP address, but never your name, phone number or account details.

Each of them receives only what its task requires.

When you choose to open another app

If you tap a provider’s phone number, Telegram or WhatsApp, or open a location in Apple Maps, Google Maps or Yandex Maps, that app receives what it needs to complete the action, under its own privacy policy.

For legal reasons

We may disclose information where the law of the Republic of Uzbekistan requires it, in response to a lawful request from a court or a competent authority, or where it is necessary to protect the safety of users or others.

If the business changes hands

If the service is merged, sold or transferred, personal data may pass to the new operator, who must continue to protect it as this policy describes. We will tell you before that happens.

9Where information is processed#

Our servers are run by a hosting provider whose data centres may be located outside the Republic of Uzbekistan, including in the European Union. Some of the service providers listed above also process data in other countries: Apple in the United States and elsewhere, the Yandex Geocoder in Russia and Photon by Komoot in Germany.

When personal data crosses borders, we transfer it as permitted by applicable law, including the Law of the Republic of Uzbekistan “On Personal Data”, and send each provider only what its task requires.

10How we protect information#

  • All connections between the app or website and our servers are encrypted with HTTPS (TLS).
  • Signing in requires a one-time code sent to your phone number.
  • The token that keeps you signed in is kept in your phone’s secure storage (the iOS Keychain or the Android Keystore) and is replaced every time it is used. The short-lived access token is held only in memory and expires after 15 minutes.
  • Signing out ends the session on that phone; deleting your account ends every session on every device.
  • Inside our team, access to personal data is limited to the people who need it to run the service, such as moderation and support.
  • Card details never reach our servers.

No system is perfectly secure. If a security incident affects your personal data, we will notify you and the authorities where the law requires.

11How long we keep information#

  • Account, profile, garage, listings and activity: for as long as your account exists. You can delete individual items yourself at any time.
  • After you delete your account: the data listed under Deleting your account is removed from our live systems immediately. Copies may remain in backups for a limited period, until those backups are overwritten in the normal cycle.
  • Payment records: for as long as the tax and accounting law of the Republic of Uzbekistan requires, including after the account is deleted.
  • Reviews you wrote remain published after account deletion, without your name, because they are part of the provider’s public rating.
  • Server logs: for the short period needed for security and troubleshooting.
  • Information needed for a legal claim or an authority’s lawful request: until the matter is resolved.
  • Data on your phone (settings, cache, a driver’s profile photo): until you remove it or uninstall the app.

12Deleting your account and data#

You can delete your account at any time, free of charge, directly in the app.

In the app

  1. Open AvtoMasterGo and sign in.
  2. Open the Profile tab, the last tab in the bottom bar.
  3. Scroll to the bottom and tap Delete my account.
  4. Read what will be deleted and tap Delete forever.

Deletion takes effect immediately and cannot be undone. You are signed out on every device.

Without the app

If you no longer have the app or cannot sign in, see Delete your AvtoMasterGo account or email support@avtomastergo.uz with the phone number of the account.

What is deleted

  • your name, phone number, date of birth and gender;
  • your cars, together with everything stored with them;
  • your listings, with their photos, prices and statistics;
  • your service requests (any open request is cancelled first);
  • the rest of the data linked to your account, except what is listed below.

What is kept

  • Reviews you wrote stay published, without your name.
  • Payment records, for as long as the law requires.
  • Information we must keep for a legal claim or an authority’s lawful request.

Your phone number is released, so you can later sign up with it again as a new account.

Deleting the account does not remove information other users already hold, for example a provider who saved your number from a request you sent them.

Deleting only some data

You do not have to delete the whole account. In the app you can edit or clear your profile, and remove cars, documents, logbook entries, reviews, favourites, photos and listings. Location access can be switched off in your phone’s settings. For anything else, email us.

13Your rights#

Under the Law of the Republic of Uzbekistan No. ZRU-547 of 2 July 2019 “On Personal Data” and other applicable law, you have the right to:

  • know whether we process your personal data, receive information about how we process it, and get a copy of it;
  • have inaccurate or incomplete data corrected;
  • have your data blocked or deleted when it is no longer needed or is processed unlawfully;
  • withdraw your consent at any time;
  • object to the processing, and complain to the authorised state body for personal data protection or to a court.

Much of this you can do yourself in the app. For the rest, write to support@avtomastergo.uz. To protect your account, we may first confirm that the request comes from its owner, for example by contacting you at the account’s phone number. We respond within the time limits set by law.

If you withdraw the consent we need to run your account, we will no longer be able to provide it and will delete it.

14Children#

AvtoMasterGo is intended for adults aged 18 and over. It is not directed at children, and we do not knowingly collect personal data from anyone under 18. If you believe a minor has given us personal data, contact us and we will delete it.

15Changes to this policy#

We may update this policy as the service changes. The date at the top of the page shows when it last changed. If a change materially affects how we use your personal data, we will tell you in the app before it takes effect and, where the law requires, ask for your consent again.

16Contact us#

AvtoMasterGo
Email: support@avtomastergo.uz
Website: avtomastergo.uz

If your question is about your account, please include the phone number it is registered to.